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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Sanmiguel

October 28, 2024

5  out of  5
rating by Michael Sanmiguel
"Very friendly staff;)and Elizabeth was great! Very friendly, had a great attitude!& lowered my bill by 60 dizzles;)"
We responded:
"Michael, thank you for your wonderful review! I'm glad to hear that Elizabeth made such a positive impact on your experience and was able to help lower your bill. Our team always strives to provide friendly and efficient service. If you have any further questions or need assistance, feel free to reach out anytime. - Derrick Spencer - State Farm Insurance Agent, Avondale, AZ"
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Charles Cruz

October 2, 2024

5  out of  5
rating by Charles Cruz
"Emma was very helpful and made the process very easy and highly recommended."
We responded:
"Thank you, Charles! I'm happy to hear that Emma made the process easy for you. We appreciate your recommendation and are always here to help with any future needs. - Derrick Spencer - State Farm Insurance Agent, Avondale, AZ"
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janet draper

September 25, 2024

5  out of  5
rating by janet draper
"Emma was absolutly the kindest person.. She was sooo patient with me. Answered all my questions and was just amazing. It made my decision so easy. Thank you"
We responded:
"Thank you, Janet, for your wonderful review! I'm happy to hear that Emma was able to assist you with such patience and kindness. We always aim to make decisions easier for our clients by providing clear and thorough answers to all questions. If you need any further assistance, feel free to reach out anytime. - Derrick Spencer - State Farm Insurance Agent, Avondale, AZ"
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Vee

September 17, 2024

5  out of  5
rating by Vee
"Ms. Emma was wonderful,calming, patient and completely helpful. This insurance is amazing! Go ahead and follow up with her and this company and you won’t regret."
We responded:
"Thank you, Vee! I'm glad to hear that Emma provided such a calming and helpful experience for you. We strive to offer amazing service, and it's wonderful to know you feel that way about our agency. If you need any further assistance, don't hesitate to reach out. - Derrick Spencer - State Farm Insurance Agent, Avondale, AZ"
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Autumn Oneal

August 27, 2024

5  out of  5
rating by Autumn Oneal
"I have been working with Ivonne for a little over a year now and she is just amazing. I am only 19 and new to all of this “adulting” and insurance and she continuously takes the time to break things down for me. She helps me get the maximum discounts as a college student!!! Not only that, but she also tells me the truth when I’m faced with hard financial decisions regarding insurance rates & installments. She is my first agent, and while learning new things we also have laughs and jokes which I’ve needed even when things get tough(just to remind you again I’m a college student lol). Though she is just an agent, I can have real human interactions with her opposed to just being that “robotic customer service with scripts”. No matter if I stay with this insurance or not, I will ALWAYS recommend State Farm to all that are around me because this company’s service, effort and care will forever be honored by me. There are others such as Alicia, Hilda and Sonny that are amazing as well. Thank you State Farm for having such excellent agents!!!!!"
We responded:
"Autumn, Thank you for taking the time to share your experience with us. We truly appreciate your detailed feedback about the exceptional service you've received from Ivonne and our team at State Farm. We recognize that navigating insurance and financial decisions as a young adult can be challenging, and we're pleased that Ivonne has been able to guide you through this process with patience, clarity, and a personal touch. It's particularly gratifying to know that she's helped you maximize your discounts as a college student and provided honest advice for difficult financial decisions. We're proud that Ivonne has been able to build a relationship with you that goes beyond typical customer service interactions. The ability to have genuine conversations, share laughs, and provide support during tough times is exactly the kind of connection we strive for with all our customers. Your kind words about Alicia, Hilda, and Sonny are also greatly appreciated. We're fortunate to have such dedicated professionals on our team. Your commitment to recommending State Farm based on the service, effort, and care you've received is the highest compliment we could ask for. We're honored by your trust and loyalty. Thank you again for your thoughtful feedback. We look forward to continuing to serve you and exceed your expectations in the future. - Derek Spencer - State Farm Insurance Agent, Avondale, AZ"
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Daniel Sher

May 24, 2024

5  out of  5
rating by Daniel Sher
"Called in today and Sonny helped me get a couple of policies rolling. I can't help but declare that Sonny is a stand-up guy who truly cares and showed up to serve from the start. Sonny looked for every opportunity to be helpful and encouraging, and I was fully convinced that he was putting my interests above his own. We need more people like Sonny in the financial/insurance world. I called back in not too long after my talk with him and spoke with Hilda who helped me by going out of her to manually submit some details to the MVD that ultimately saved me $50 in fees that I would have had to pay without her additional assistance. Thank you, Sonny and Hilda, and thank you Derrick Spencer's State Farm office in Avondale! What a great way to go into Memorial Day weekend. I hope to stick with this office for a very long time. They are all wonderful!"
We responded:
"Daniel, we are happy to hear that Sonny and Hilda provided exceptional service and saved you money! We're pleased you had a wonderful experience with our team at Derrick Spencer's State Farm office in Avondale. We're grateful for your kind words and look forward to assisting you for years to come! - Derrick Spencer - State Farm Insurance Agent, Avondale, AZ"
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Glynnis Dwelly

May 11, 2024

5  out of  5
rating by Glynnis Dwelly
"Elizabeth provided excellent service for our auto insurance needs. Being new to Arizona, she provided us with great information and options. Elizabeth is very knowledgeable, kind, friendly, thorough, and efficient. We truly appreciated her patience, attention to detail, and follow-up. It is evident how much Elizabeth truly cares about helping her clients. It was a pleasure to work with Elizabeth and we highly recommend her."
We responded:
"Glynnis, your detailed feedback is truly appreciated! I'm thrilled that Elizabeth provided excellent service for your auto insurance needs. Her knowledge, kindness, and efficiency are qualities we value in our team. We're here for you anytime you need assistance with your insurance in Arizona. Thank you for recommending us! - Derrick Spencer, State Farm Insurance Agent, Avondale, AZ"
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Jose Hernandez

March 23, 2024

5  out of  5
rating by Jose Hernandez
"Had a great experience as this was my first time ever getting insurance Abigail Lopez answered all my questions with Great detail and made it a fast and simple experience"
We responded:
"Jose, It is fantastic to hear about your great experience with Abigail! We are thrilled that she was able to provide you with detailed answers and make the insurance process fast and simple. Thank you for choosing us for your insurance needs! - Derrick Spencer - State Farm Insurance Agent, Avondale, AZ"
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Joshua Collins

March 22, 2024

5  out of  5
rating by Joshua Collins
"Abigail was a pleasure to work with. I asked for a quote because of these wild price increases across the state (AZ), and she delivered. She was kind and informative, answering every questioning with precision, whilst expertly balancing the line between hyper informational and overly friendly. Thank you for the quote and the time you took."
We responded:
"Thank you for sharing your positive experience, Joshua! We are thrilled to hear that Abigail provided you with a great quote and exceptional service! Our team is dedicated to providing informative and friendly assistance to all our clients! We appreciate your feedback and look forward to assisting you with your insurance needs in the future! - Derrick Spencer - State Farm Insurance Agent in Avondale, AZ"
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Roberto Trujillo

March 21, 2024

5  out of  5
rating by Roberto Trujillo
"Abigail López was a really big help!!! Thank you Abigal"
We responded:
"Roberto, thank you for the kind review! Abigail is amazing, and we're thrilled she made such a positive impact. Your support means a lot to us!"
Profile photo of Irene Lopez

Irene Lopez

March 21, 2024

5  out of  5
rating by Irene Lopez
"Buen servicio de Abigail, contesto todas mis preguntas muy profecional."
We responded:
"¡Gracias por tu estupenda reseña, Irene! Nos alegra saber que Abigail pudo responder todas sus preguntas de manera profesional. ¡Comuníquese con nuestra oficina si tiene alguna pregunta adicional! ¡Gracias de nuevo por su continuo apoyo! - Derrick Spencer - State Farm Insurance Agent, Avondale, AZ"
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Elizabeth Trujillo

March 21, 2024

5  out of  5
rating by Elizabeth Trujillo
"Abigail was very helpful and quick and was able to get me a great price on my car insurance quote!"
We responded:
"Elizabeth, thank you for sharing your positive experience with Abigail and our team! We are thrilled that she was able to provide you with a great price on your car insurance quote quickly! We appreciate your kind words and look forward to continuing to provide you with excellent service! Thank you for being the BEST part of our State Farm Family! - Derrick Spencer - State Farm Insurance Agent, Avondale, AZ"
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Alejandro Trujillo

March 19, 2024

5  out of  5
rating by Alejandro Trujillo
"Abigail was great! She made the process easy, fast, and simple would highly recommend very professional and great customer service"
We responded:
"Alejandro, we are thrilled to hear that Abigail provided you with a great experience and made the process easy, fast, and simple. Thank you for recommending our agency and acknowledging Abigail's professionalism and excellent customer service. We appreciate your kind words and look forward to continuing to provide you with top-notch service. Derrick Spencer - State Farm Insurance Agent, Avondale, AZ"
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Alexandria Clara

February 16, 2024

5  out of  5
rating by Alexandria Clara
"Emma Elizabeth Barojas was the best! Super helpful and patient."
We responded:
"We love seeing reviews like this, Alexandria! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Evalyn Coombs

February 8, 2024

5  out of  5
rating by Evalyn Coombs
"Elizabeth is totally awesome! She directly emailed me EXACTLY what I ask for! She knows her job well! Thank you for having wonderful workers like Elizabeth! I will be referring people to this office!"
We responded:
"Evalyn, thank you so much for sharing your wonderful experience with Elizabeth and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
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Juan Astorga

January 15, 2024

5  out of  5
rating by Juan Astorga
"Elizabeth help me with all me insurance needs, she has a lot of experience and explained me all the details."
We responded:
"Juan, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Elizabeth cares a lot about our customers."
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Nicole Lumley

July 31, 2023

1  out of  5
rating by Nicole Lumley
"We have never had such a bad experience with an insurance company before! Our quote was $200 to start the policy and not even 6 months later it's up to $310 a month. We haven't had a ticket or accident in that time. There reasoning every month for it going up is " well your policy renewed and it went up". From $200, $220, $240, $270 to now $310. I don't think so! Why would it renew so much and after just getting the policy in January. And their customer service at that office is horrible. I had to speak with another office just to get that explained to me right. I have had good experiences with state farm but definitely not at this office! I would not recommend using this office in Avondale."
We responded:
"Nicole, We're truly sorry to hear about your experience with the increase in your insurance policy and the customer service you received. We understand how important clear and fair pricing is, and we apologize if this was not properly communicated. We're taking your feedback seriously and will use it to review and improve our processes. We appreciate your past experiences with us and hope to have the opportunity to regain your trust."
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Janneth Gutiérrez

July 27, 2023

5  out of  5
rating by Janneth Gutiérrez
"Nuestra experiencia a sido excelente, lo que buscábamos lo encontramos mucho más coberturas y ahorramos mucho $$$$con un Excelente paquete, Elizabeth Barojas, Gracias por tu atención y gran servicio súper Profesional y sobre todo el tiempo que nos dedicaste explicándonos pasó a paso, como ? Cuando ? Y por que 100% RECOMENDADO. Gracias"
We responded:
"¡Nos gusta mucho ver reseñas como esta, Janneth! Gracias por tomarse el tiempo para compartir su experiencia con nuestra oficina. Esperamos poder servirle con sus necesidades de seguro por muchos años más."
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A A

March 1, 2023

5  out of  5
rating by A A
"Always helpful highly recommend!"
We responded:
"Thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Renee Mena

February 27, 2023

5  out of  5
rating by Renee Mena
"Blanca helped me with saving so much on my auto policies. I am so glad I found her! I really recommend stopping by and letting Blanca help out with all your insurance needs. Thank you for everything Blanca!"
We responded:
"Thank you, Renee, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Blanca, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Jose Mejia

December 31, 2022

5  out of  5
rating by Jose Mejia
"Emma Elizabeth Barojas me atendio super bien contesto todas mis preguntas tienen un buen servicio"
We responded:
"¡Gracias por la revisión de cinco estrellas, Jose! Apreciamos su preferencia y que sea parte de nuestra familia State Farm en Avondale, AZ."
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Anna Diaz

November 24, 2022

5  out of  5
rating by Anna Diaz
"Great office! Heidi López was super knowledgeable about their insurance products. She was kind and eager to help me find a policy that fits my family needs. Highly recommend this office. They care about their people."
We responded:
"Anna, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Jessica Vargas

November 21, 2022

5  out of  5
rating by Jessica Vargas
"Blanca was awesome in helping us out! If I can do 10 stars I would!! Thank you for your help and patience!! Get it Blanca 🤩🤩"
We responded:
"Jessica, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Blanca was able to do just that for your insurance needs! We appreciate you putting your trust in our office to help protect what matters most."
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Manjinder Singh

November 11, 2022

5  out of  5
rating by Manjinder Singh
"They provide excellent service"
We responded:
"Thank you for the five-stars, Manjinder! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Valerie mz

November 8, 2022

5  out of  5
rating by Valerie mz
"Went in to get some home insurance quotes and I just felt so comfortable with the service provided by Heidi. I ended up purchasing my insurance there with her. She's bilingual in English and Spanish. Very attentive to what my needs were. She explained everything to me so I would understand what I was purchasing. Thank you for the great customer service provided Heidi."
We responded:
"Valerie, we’re so glad to hear how Heidi was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"